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Trust in Health Care; Affordability, AI, and Rebuilding Patient Trust
A 3-Part Video Series
Trust in the health care system is declining across the United States.
In this three-part video series, Natalie Davis, Co-Founder and CEO of United States of Care, joins Rebecca Araujo of Formedics to explore the growing trust gap in the U.S. health care system and what it will take to rebuild patient trust. Drawing from United States of Care’s listening work with more than 30,000 people across all 50 states, these conversations examine how health care affordability, artificial intelligence (AI), and people’s lived experiences influence trust in health care today.
Video 1: Affordability & The Trust Gap in Health Care
Health care affordability is one of the biggest drivers of distrust in the health care system. In this conversation, Natalie Davis and Rebecca Araujo discuss how rising health care costs, medical debt, billing confusion, and financial stress shape patient trust, care-seeking behavior, and health outcomes.
Topics include:
- The relationship between affordability and trust in health care
- Why people delay or avoid care because of cost
- The growing trust gap between people and corporate health care systems
Video 2: AI & The Health Care Trust Gap
Artificial intelligence is rapidly changing health care. But how do patients feel about AI in health care, and what role does trust play in the adoption of new technologies?
This conversation explores:
- Public perceptions of AI in health care
- Opportunities and risks of new health care technology
- How providers can build trust while using AI tools
Video 3: Rebuilding Trust in the Health Care System
What will it take to rebuild trust in health care?
In the final conversation, Natalie Davis and Rebecca Araujo discuss solutions that can strengthen patient trust, improve communication, increase transparency, and create a more people-centered health care system.
Topics include:
- Listening to patient experiences
- Improving transparency and affordability
- Building culturally responsive care
[Last Updated: June 11, 2026]