Executive Summary: Older Adults’ Experience with Virtual Care Two Years into the Pandemic

United States of Care and West Health have published their Older Adults’ Experience of Virtual Care: Action Steps to Increase Access and Equity (Second Edition) playbook looking at lessons
learned from older adults’ experiences of virtual health care two years into the COVID-19 pandemic.

The playbook examines:

1. How older adults’ experiences with virtual care evolved,
2. What barriers and concerns older adults continue to encounter when accessing virtual care,
3. The approaches five organizations are using to integrate virtual care with their older adult
   population, and
4. Implementation and policy goals needed to support older adults’ access to virtual care going
   into the future.

Below is an executive summary of the playbook.