United States of Care and West Health have published their Older Adults’ Experience of Virtual Care: Action Steps to Increase Access and Equity (Second Edition) playbook looking at lessons
learned from older adults’ experiences of virtual health care two years into the COVID-19 pandemic.
The playbook examines:
- How older adults’ experiences with virtual care evolved,
- What barriers and concerns older adults continue to encounter when accessing virtual care,
- The approaches five organizations are using to integrate virtual care with their older adult
- Implementation and policy goals needed to support older adults’ access to virtual care going
into the future.
Below is an executive summary of the playbook.